InfoConnect Encrypted Connection Error on Windows 10

  • 7021862
  • 04-Aug-2015
  • 01-Apr-2018

Environment

InfoConnect Enterprise Edition for Unisys version 9.2 SP1 or earlier
InfoConnect Enterprise Edition for Unisys, IBM and Open Systems version 9.2 SP1 or earlier
InfoConnect Enterprise Edition for Airlines version 9.2 SP1 or earlier
InfoConnect Enterprise Edition for Airlines, IBM and Open Systems version 9.2 SP1 or earlier

Situation

On Windows 10, when attempting to create a new session or open an existing session with SSL/TLS encryption enabled, the following error displays:

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Figure 1. INFOConnect Connectivity Services: 'An encrypted connection could not be established on this session. This session will be terminated....Error number: TCPWIN32 - T - 416'
Figure 1. INFOConnect Connectivity Services: 'An encrypted connection could not be established on this session. This session will be terminated....Error number: TCPWIN32 - T - 416'

Resolution

To resolve this issue, maintained customers can obtain the latest InfoConnect update from the Downloads website. The issue is addressed beginning in version 9.2.1.2735. For more information about version 9.2.2751 (9.2 Service Pack 1 Update), see KB 7021863.

Cause

Changes introduced in the Microsoft Windows 10 operating system prevent the loading of certain Reflection security cryptographic modules.

Additional Information

Legacy KB ID

This document was originally published as Attachmate Technical Note 2801.