INFOConnect Error: The selected component is invalid. Please select a different one.

  • 7021857
  • 30-Sep-2009
  • 01-Apr-2018

Environment

INFOConnect Enterprise Edition version 9.0 or higher

Situation

When you configure an SSH session (for an OpenVMS, UNIX, or Asynchronous host), the following error message displays:

The selected component is invalid. Please select a different one.

However, you can connect if you configure a Telnet session without SSH.

Resolution

To resolve this error, move the INFOConnect entries to the beginning of the Windows search path. For example, edit your PATH environment variable to look similar to the following:

PATH=C:\Program Files\Attachmate\INFOCNEE;C:\Program Files\Attachmate\INFOCNEE\AccMgr32;C:\WINDOWS\system32;C:\WINDOWS; ...

To change your PATH, open Control Panel > All Control Panel Items (or Classic View) > System. On the Advanced tab, click Environment Variables.

Cause

INFOConnect uses a different version of a particular DLL that is used by another installed program, and the other program appears earlier in the executable search path, so the wrong DLL version for INFOConnect is used.

Additional Information

Legacy KB ID

This document was originally published as Attachmate Technical Note 2462.